Reviews

Customer Experience

Great Experience!

David & Linda | November 18th, 2011

Our experience with Ami Li was exceptional for our very first LEXUS vehicle. She took the time to listen to our needs and helped us find the model that would best suit our lifestyle and needs. We really appreciate the professionalism and attention to detail that she has shown and definitely look forward to go back for more services.

Customer Experience

Many thanks!

Jim & Joel F. | November 9th, 2011

Anke Minty & Keith Cochrane:
Initial impressions are certainly very positive. Congratulations are due to everyone for their perseverance and patience with us. My experience with Richmond Lexus reaffirms and supports their mantra, “The Pursuit of Perfection.” I would like to once again express my appreciation to both Anke and Keith for your continued support and determination to resolve our issues. Over time, from what I have experienced, both of you are superb reflections of those qualities within your organization. Again, many thanks, Jim & Joel F.

Customer Experience

Well Done!

Dieter & Ann S. | November 9th, 2011
Leo Chan: It was very interesting to note the professionalism displayed by the salesperson, a dealership staff at Richmond Lexus. When we stopped at your dealership, which was very busy, Mr. Leo Chan was able to explain the vehicle to us even though we told him we were just looking. My wife mentioned that Mr. Chan radiated much trust. I promised my grandson that he could help find us an SUV, thus we had to make some alternative arrangement as to the delivery. Mr. Chan ‘played’ along that our grandson could be involved in the decision, and the whole delivery that was important to us. We wou...
READ FULL REVIEW
Customer Experience

Good customer service experience

A.D. Leighton | November 9th, 2011

Bas Van Der Hoek:
Thank you for providing an unusually good customer service experience at your dealership! Bas was extremely helpful and patient as we worked through all the details of the purchase and the arrangements of turning in our leased vehicle. The special touches like flowers for my wife were particularly thoughtful. It is difficult to sum up Bas’ approach in one or two words, but the best I can do is “exceptional professionalism”. Such a good customer service experience, perhaps should be common, but unfortunately is quite rare.
A.D. Leighton

Customer Experience

Happy Owner

Tricia M. | November 9th, 2011

Terry Friesen:
I am writing to you to let you know how happy I am with the excellent service I received at Richmond Lexus from your sales representative, Terry Friesen. Even though I came in to purchase a pre-owned Toyota, Terry treated me like I was purchasing a luxury Lexus. He was professional, helpful and informative. He ensured that all my needs were met. This was a big purchase to me, and he made things go smoothly. I wanted to take the time to let you know how happy I am with my new vehicle and the service I received! -Tricia M.

Customer Experience

Thank you!!

Sandy | November 9th, 2011
In January, we came to your location to purchase a Lexus RX350 and picked it up February 21st. We were given excellent professional attention from Bastianna Van Der Hoek. This simply could not go without saying. His dedication and professionalism far exceeded our expectations. From the point of introduction, through the deposit period, the waiting period, delivery period and finalizing the transaction. I greatly appreciated the service Bas provided, he truly knows his product and made us feel very important. Bas made this a wonderful experience, we would recommend him, and appreciate all he ...
READ FULL REVIEW
Customer Experience

Service

Li Rong Z. | November 9th, 2011

Brian Voth:
I would like to thank you for your response regarding our problems. Your swift decision of replacing our parts was regaining my confidence in Toyota’s service. I cannot begin to tell you what I felt at your action towards our problem.
Thank you again!
Li Rong Z.

Customer Experience

Thanks

Viv | November 9th, 2011

Bas Van Der Hoek :
I just wanted you to know how much I am enjoying my new car and am quickly learning all the great features. Bas is an amazing professional and a great asset to Lexus. I enjoyed his sense of humour and his easy direct approach with regard to all explanations. It was a wonderful experience!
Thank you! Viv

Customer Experience

Service

Sharn C. | November 9th, 2011

Oliver Lee:

I would like to provide you with feedback for one of your Star employee’s, Oliver Lee. I told him we have an issue with the Cabin Filter change as the smell inside the car vents due to the AC being on. In the end the issue was fixed and we were both very thankful for Oliver’s patience, courtesy and eagerness to fix the problem. He was determined and very polite and we cannot thank you enough! Sharn C.

Customer Experience

My Lexus Purchasign Experience ;o)

Sandy | November 9th, 2011
In January, we came to your location to purchase a Lexus RX350 and picked it up February 21st. We were given excellent professional attention from Bastianna Van Der Hoek. This simply could not go without saying .. His dedication and professionalism far exceeded our expectations. From the point of introduction, through the deposit period, the waiting period, delivery period and finalizing the transaction. I greatly appreciated the service Bas provided, he truly knows his product and made us feel very important. Bas made this a wonderful experience, we would recommend him, and appreciate all...
READ FULL REVIEW

Pages